While the Alpha-Stim is significantly effective when it is used correctly for 9 out of 10 people who use it, it will not work for everyone. If the Alpha-Stim is not working well for you, please first contact Natural Pain Products Inc. for technical and/or clinical support.
If for any reason you wish to return your Alpha-Stim, you may return it within 30 days of purchase and get a full refund, less a 20% restocking fee. Product must be in good, working, resalable condition and returned with all accessories, packed in the original case. Valid only for your first product purchase. 30 day money-back guarantee excludes devices not purchased directly through Natural Pain Products Inc.
The Alpha-Stim is not user serviceable. To obtain service, first contact Natural Pain Products Inc. for advice or a Return Material Authorization number (RMA).
If necessary, you may need to return the device insured, freight prepaid, and include a copy of your invoice and a note describing the problem. Please do not forget to include your return address, including country, and your phone number, along with fax and email if you have them.
5 Year Limited Warranty
Electromedical Products International, Inc. warrants to the original purchaser (and no one else) that each new Alpha-Stim is free of defects in workmanship and materials under normal use for a period of 5 years from the original purchase date, except for accessories. Warranty/product registration must be completed online at https://www.alpha-stim.ca/product-registration/ to validate the warranty.